Frequently Asked Questions

We offer two convenient options: (1) Pick up at our shop located at 1F., No. 10, Songlong Rd., Xinyi District, Taipei City 110. (2) Free hotel delivery — we deliver directly to your hotel lobby anywhere within Taipei City at no extra charge.

Yes! Free bike delivery and pickup is available for all guests staying at hotels within Taipei City. Simply provide your hotel name and address during booking, and we'll coordinate a convenient delivery time with you.

We currently offer free delivery to all hotels within Taipei City (including Xinyi, Da'an, Zhongzheng, Songshan, and other districts). For locations outside Taipei City, please contact us for a custom quote.

You can return the bike to our shop, or we can arrange a hotel pickup at the end of your rental period. Please notify us at least 2 hours in advance for hotel pickup arrangements.

A refundable security deposit of USD 200–500 (depending on bike model) is required at the time of rental. The deposit is fully refunded upon return of the bike in its original condition.

We accept all major credit cards (Visa, Mastercard, American Express), cash (USD and TWD), and bank transfers. Online payment is available when booking through our website.

No hidden fees. The daily rate shown on our website is all-inclusive. Hotel delivery and pickup within Taipei City is free. Optional accessories (helmet, lock, panniers) are available at a small additional charge.

Cancellations made 7+ days before rental start: full refund. Cancellations 5–7 days before: 30% refund. Cancellations 3–5 days before: 50% refund. Cancellations within 3 days of rental start: 100% no refund. Booking date changes are free with 7 days' advance notice.

Due to regulatory requirements, insurance is not included in the rental fee. We strongly recommend that all riders purchase their own personal travel insurance that covers cycling activities before their trip.

Minor wear and tear is covered under warranty. In the event of significant damage or theft, the cost of repair or replacement will be deducted from the security deposit. We strongly recommend locking your bike securely whenever it is left unattended. In the event of theft, a police report must be filed within 24 hours.

We strongly recommend wearing a helmet, and one is provided free of charge with every rental. While Taiwanese law does not require adults to wear helmets, we require all riders to wear one for their safety. Children under 18 are legally required to wear a helmet.

We offer a curated fleet of premium bikes: Road Bikes (carbon and aluminum), Mountain Bikes (hardtail and full-suspension), and E-Bikes (pedal-assist). All bikes are regularly serviced and maintained to the highest standards.

Every rental bike includes a helmet, front and rear lights, a tool kit (tire levers, patch kit, mini pump), a handlebar bag, and a cycling computer. Additional accessories are available for an extra charge upon request.

Yes! We carry bikes in S, M, L, and XL sizes. When booking, please provide your height so we can recommend the best fit. We can also adjust saddle height and handlebar position at pickup.

Absolutely. Our touring and road bikes are ideal for Taiwan's famous cycling routes such as the Sun Moon Lake Loop, Taroko Gorge, and the East Coast. We can also provide route maps and cycling guides upon request.

We recommend booking at least 14 days in advance, especially during peak season (March–May and September–November). For same-day rentals, please call us directly to check availability.

The minimum rental period is 3 days (72 hours). Rentals of 3–5 days receive a 5% discount. Rentals of 5–9 days receive a 10% discount.

Yes, rental extensions are welcome subject to availability. Please notify us at least 24 hours before your scheduled return date. Extensions are charged at the standard daily rate.

You can reach us via WhatsApp or LINE (buttons on this page), by phone at +886 921 243 070, or by email at [email protected]. Our team is available daily from 8:00 AM to 8:00 PM (Taiwan time, UTC+8).

Yes! Our team is fluent in English. We warmly welcome international visitors and are happy to help with route planning, local travel tips, and any questions you may have about cycling in Taiwan.

Absolutely! We provide free route consultation for all rental customers. Whether you're planning a day trip around Taipei or a multi-day tour of the island, our experienced cyclists can recommend the best routes based on your fitness level and interests.